SASSI respects your privacy and is committed to protecting your personal and health information.

We recognise that many people who use our services have experienced trauma, family violence, homelessness or discrimination. How we handle information directly affects safety and trust.

 

We handle personal and health information in accordance with:

Privacy Act 1988 (Cth)

Australian Privacy Principles

Health Records and Information Privacy Act 2002 (NSW)

State Records Act 1998 (NSW)

 

What Information We Collect

We may collect:

Personal information (such as name, date of birth, contact details)

Health and support information

Sensitive information where relevant to service delivery

Information required under government funding agreements

Website usage information (such as IP address and analytics data)

We only collect information that is reasonably necessary for our functions and activities.

 

How We Collect Information

We collect information:

Directly from you

From referral agencies (with consent or lawful authority)

 

From industry databases

From government agencies where authorised

Through our website (including contact forms and cookies)

Where practicable, we collect information directly from you.

 

Why We Collect Information

We collect and use information to:

Provide support and accommodation services

Assess eligibility for programs

Meet legal and contractual obligations

Manage safety and risk

Improve our services

Respond to complaints or incidents

We do not sell personal or health information under any circumstances.

 

Disclosure of Information

We may share information:

With government agencies where required

With partner services involved in your support (with consent or lawful authority)

Where required by law (e.g. mandatory reporting)

With secure IT and cloud service providers

Where information is stored or processed using cloud-based systems, we take reasonable steps to ensure appropriate privacy protections are maintained.

 

Overseas Disclosure

Some of our IT systems or cloud service providers may store data outside Australia. Where this occurs, SAHSSI takes reasonable steps to ensure information is handled in accordance with Australian privacy laws.

 

Access and Correction

You have the right to request access to your personal or health information and to request correction of inaccurate, incomplete or outdated information.

 

Requests can be made in writing to:

Privacy@sassi.org.au
Privacy Officer

SASSI

PO Box 1178

WOLLONGONG DC NSW 2500

 

Privacy Complaints

If you have concerns about how your information has been handled, you may make a complaint under our Complaints Policy.

Privacy@sassi.org.au
Privacy Officer

SASSI

PO Box 1178

WOLLONGONG DC NSW 2500

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner
www.oaic.gov.au

NSW Privacy Commissioner
www.ipc.nsw.gov.au

 

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality and understand website usage. These tools do not identify individuals unless required for lawful purposes.

 

Changes to This Policy

This Privacy Statement may be updated from time to time. The current version will always be available on our website.

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