CONTACT
We're here to listen.
Whether you have a question about our service or want to support us, our team is ready to help.
Email us
admin@sassi.org.au
Phone us
(02) 4229-8523
Find us
Level 4, 25 Atchison Street
Wollongong NSW 2500
Monday-Friday: 9am – 5pm
Contact us
Contact us
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IMMEDIATE SUPPORT
Get help right now.
Emergency
If you are in immediate danger, call 000 immediately for police or ambulance assistance.
1800RESPECT
1800RESPECT is available for free, 24/7 to support people impacted by domestic, family or sexual violence.
Link2Home
If you are facing homelessness and in need of immediate help, call Link2Home 24/7 for support.
COMPLAINTS
Voice your concerns
If you find that SAHSSI is not meeting your expectations, we encourage you to let us know. We are committed to continuous improvement and learning from your experience.
Our complaint procedure
SASSI has a structured approach to resolving and managing complaints that:
- Treats all complaints with respect and recognises that the issue of the complaint is important to the complainant
- Ensures the complaint is fairly assessed and responded to promptly
- Maintains confidentiality of the parties involved
- Is procedurally fair and follows the principles of natural justice
SASSI complaint factsheet
Our Complaint Factsheet outlines:
- How to make a complaint
- How SASSI will address the complaint
- Your rights under the complaint process
Our complaint procedure
SASSI has a structured approach to resolving and managing complaints that:
- Treats all complaints with respect and recognised that the issue of the complaint is important to the complainant
- Ensures the complaint is fairly assessed and responded to promptly
- Maintains confidentiality of the parties involved
- Is procedurally fair and follows the principles of natural justice
SASSI complaint factsheet
Our Complaint Factsheet outlines:
- How to make a complaint
- How SASSI will address the complaint
- Your rights under the complaint process
Client Complaints Form
This form allows you to lodge a complaint with SASSI. For more information about our complaints process, and for other ways to lodge a complaint see here
INFO
Information for SASSI Clients
Welcome to your central hub for all essential documentation regarding your tenancy and support with SASSI.
If you require more information about your support from SASSI, please contact your Case Manager.
INFO
Information for SASSI Clients
Welcome to your central hub for all essential documentation regarding your tenancy and support with SASSI.
If you require more information about your support from SASSI, please contact your Case Manager.